Credit card -- Problem with a purchase shown on your statement -- Complaint #18151169
Complaint Overview
Complaint ID: 18151169
Company: First National Bank Of Omaha
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 11590
Date Received: 2025-12-04T12:00:00-05:00
Date Sent to Company: 2025-12-04T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
FNBO rejected the dispute fraud credit card usages- they said simply that the merchant had already processed the transaction and can not do anything with them. There were a few transactions in FL while I was in NY ( I used my card in NY on the same date ), but FNBO said that since the card was processed without issue and the merchant processed it, they can not dispute. I was complaining that the credit card company should have insurance to protect cardholders, but they just said sorry and couldn't help me.
Frequently Asked Questions
What is Complaint #18151169 about?
Complaint #18151169 was filed against First National Bank Of Omaha regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-12-04T12:00:00-05:00.
How did First National Bank Of Omaha respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against First National Bank Of Omaha?
Yes, visit the First National Bank Of Omaha company profile at readthecomplaint.com/company/first-national-bank-of-omaha to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.