Mortgage -- Closing on a mortgage -- Complaint #18150281
Complaint Overview
Complaint ID: 18150281
Company: Data Mortgage INC.
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Closing on a mortgage
Sub-Issue: Closing disclosure or other related disclosures
State: Oregon
ZIP Code: XXXXX
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I exited XXXX forbearance in XX/XX/XXXX and was under the impression I had been placed on Payment Deferral, where my missed payments would be deferred to my loan maturity date ( XXXX ). I resumed regular mortgage payments and received no indication that anything was different. On XX/XX/XXXX - XXXX hours before my home closing - I discovered a {$36000.00} XXXX XXXX XXXXXXXX on my payoff statement. This was the first time I learned a separate subordinate XXXX existed. I had no knowledge of this debt for XXXX years. Under XXXX XXXX XXXX XXXX, servicers exiting borrowers from COVID forbearance must : Evaluate Payment Deferral XXXX Clearly explain the difference between Payment Deferral ( due at maturity ) and Partial Claim ( due at sale ) Obtain informed consent None of this happened. I have XXXX emails or documentation showing : Payment Deferral was offered as an option The material difference was explained I was told XXXX XXXX would be due at sale I made an informed choice The Money Source ( original servicer ) violated FHA guidelines. XXXX XXXX ( current servicer ) inherited this improper Partial Claim. I met with XXXX XXXX XXXX on XX/XX/XXXX and submitted a formal written dispute. I requested conversion to Payment Deferral ( what I believed I had ) or settlement for disclosure failure. Funds are currently held in escrow pending resolution.
Frequently Asked Questions
What is Complaint #18150281 about?
Complaint #18150281 was filed against Data Mortgage INC. regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Data Mortgage INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Data Mortgage INC.?
Yes, visit the Data Mortgage INC. company profile at readthecomplaint.com/company/data-mortgage-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.