Debt collection -- False statements or representation -- Complaint #18146785
Complaint Overview
Complaint ID: 18146785
Company: Procollect, INC.
Product: Debt collection
Sub-Product: Rental debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Louisiana
ZIP Code: 70737
Date Received: 2025-12-04T12:00:00-05:00
Date Sent to Company: 2025-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
PRO Collect False Reporting, No Validation, Wrong Dates, No Lease Agreement, and FCRA Violations This complaint is being filed against PRO Collect regarding a {$9000.00} apartment collection account allegedly originating from XXXX XXXX XXXX. PRO Collect is reporting inaccurate, unverified, and incomplete information in violation of the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). Violations include : Reporting the wrong Date Opened ( shows XXXX, which is impossible ). Failure to provide ANY validation of the debt upon request. No lease agreement provided. No itemized breakdown of charges. No notice of debt provided within the required 30-day FDCPA window. No proof of assignment from the original creditor. Inaccurate balance reporting with no supporting documentation. Failure to respond to validation requests while continuing to report. Reporting information to the credit bureaus that can not be substantiated. These actions violate : FCRA : 602 Reasonable Procedures for Accuracy 607 ( b ) Maximum Possible Accuracy 609 ( a ) ( 1 ) ( A ) Right to Documentation 609 ( b ) Validation Requirements 611 Duty to Investigate FDCPA : 809 ( a ) Validation of Debts 807 False or Misleading Representations 808 Unfair Practices
Frequently Asked Questions
What is Complaint #18146785 about?
Complaint #18146785 was filed against Procollect, INC. regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2025-12-04T12:00:00-05:00.
How did Procollect, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Procollect, INC.?
Yes, visit the Procollect, INC. company profile at readthecomplaint.com/company/procollect-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.