Debt collection -- Electronic communications -- Complaint #18145476
Complaint Overview
Complaint ID: 18145476
Company: Mrs Bpo, LLC
Product: Debt collection
Sub-Product: Credit card debt
Issue: Electronic communications
Sub-Issue: Frequent or repeated messages
State: Connecticut
ZIP Code: 06705
Date Received: 2025-10-23T12:00:00-05:00
Date Sent to Company: 2025-12-04T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
MRS BPO , LLC sent a text message to my father stating that I owe a debt. This is a violation of my privacy under the Fair Debt Collection Practices Act ( 15 U.S.C. 1692c ( b ) ), which prohibits debt collectors from disclosing debt information to third parties. Immediately after receiving the text, I contacted MRS BPO to request that the number be removed from their records. A representative confirmed that the number would be removed ; however, the text had already been sent, constituting an unauthorized disclosure of my personal information. This breach caused unnecessary stress and concern. I am requesting that the CFPB investigate this violation and ensure that MRS BPO : 1. Permanently removes the unauthorized contact information from its records ; 2. Ceases all third-party communications ; and 3. Removes the debt from their records and from any credit reporting agencies, as the privacy breach has compromised the legitimacy and confidentiality of my account information.
Frequently Asked Questions
What is Complaint #18145476 about?
Complaint #18145476 was filed against Mrs Bpo, LLC regarding Debt collection specifically about Electronic communications. It was received by the CFPB on 2025-10-23T12:00:00-05:00.
How did Mrs Bpo, LLC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Mrs Bpo, LLC?
Yes, visit the Mrs Bpo, LLC company profile at readthecomplaint.com/company/mrs-bpo-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.