Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #18145090
Complaint Overview
Complaint ID: 18145090
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Virginia
ZIP Code: 240XX
Date Received: 2025-11-07T12:00:00-05:00
Date Sent to Company: 2025-12-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have has XXXX breaches in all three credit reporting agencies. They are unable to keep my credit frozen, fraud alerts in place and personal information from being fraudulently changed and fraudulent online profiles being made to protect myself from fraudulent credit inquires and applications being made in my name. This has happen at least XXXX per month since XX/XX/XXXX. I continue to make complaints and will as each breach happens. I have requested more security, password for authenticity or any access but NOTHING is being changed yet each time I make a complaint ALL three credit reporting agencies ( XXXX, XXXX and Transunion ) state they are " working on it '' but nothing ever changes and it is costing me time, stress, security and continued breaches. This has happened two times in two day with all three reporting agencies, this is the most recent : XXXX BREACH-Personal information was fraudulent changed XXXX email, phone number ), Called XXXX and spoke to agent to, corrected information over phone and reported the fraud. Requested XXXX XXXX be permanently LOCKED again. XX/XX/XXXX EQUIFAX XXXX was fraudulently unfrozen, fraud alerts removed, personal information fraudulently changed and hard inquiry XXXX XXXX. Fraudulently opened online profile. Called and spoke to agent to, corrected information over phone, requested fraud alerts be placed back and credit report frozen and reported the fraud dispute. Requested Online Access be permanently LOCKED again. XX/XX/XXXX TRANSUNION BREACH- Personal information changed ( email, phone number ), Credit fraudulently unfroze, fraud alerts fraudulently removed, fraudulent hard pull for CBNC for a fraudulent credit card application, fraudulently opened online profile. Requested Online Access be permanently LOCKED again, Called and spoke to agent to, corrected information over phone, requested fraud alerts be placed back and credit report frozen and reported the fraud dispute CBNA credit hard inquiry.
Frequently Asked Questions
What is Complaint #18145090 about?
Complaint #18145090 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2025-11-07T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.