Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #18143896
Complaint Overview
Complaint ID: 18143896
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: New Jersey
ZIP Code: 08401
Date Received: 2025-12-04T12:00:00-05:00
Date Sent to Company: 2025-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX, and XX/XX/year> CASH APP withdrew payments claiming to be going towards my over draft balance. I do not have an overdraft balance with Cash App. Actually I do not even qualify to use any over draft with my cash app because I do not have a set up direct deposit with them PER MY CASH APP ACCOUNT. It clearly states I do not qualify to use any kind of over draft. So I want to know where did my money go? IF MY ACCOUNT IS NOT OVER DRAFTED why is my money being taken claiming to repay this balance I reached out many times and they just discarded it giving me quoted answers. This is pathetic in this economy people are scamming single mothers. DONT EVER USE CASH APP THEY ARE SICK!
Frequently Asked Questions
What is Complaint #18143896 about?
Complaint #18143896 was filed against Block, INC. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-12-04T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.