Vehicle loan or lease -- Managing the loan or lease -- Complaint #18143370
Complaint Overview
Complaint ID: 18143370
Company: Toyota Motor Credit Corporation
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Managing the loan or lease
Sub-Issue: Loan sold or transferred to another company
State: West Virginia
ZIP Code: 255XX
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint against Toyota Financial Services/Toyota Motor Credit Corporation for an unauthorized withdrawal of {$720.00} from my bank account after my auto loan was already paid off and closed. Toyotas own automated system states : Your account closed and paid off on XX/XX/year>. Despite this, Toyota Financial withdrew {$720.00} from my account on XX/XX/year>, without authorization. I never approved any additional payments after my vehicle was paid off by XXXX XXXX XXXX. When I contacted Toyota Financial Services, I was given contradictory and misleading information. A representative XXXX XXXXXX/XX/XXXX insisted the account was still active and refused to let me speak with a supervisor. He denied escalation multiple times, even though this involved an unauthorized withdrawal. I have been given the runaround for days and have experienced significant stress and emotional distress as a result, as well as financial hardship due to the unexpected withdrawal. Toyota Financial is also short {$230.00} from the original payoff check sent by XXXX XXXX XXXX, and I have not been provided any explanation for that discrepancy. My concerns include : Unauthorized withdrawal from a closed account Contradictory information from representatives Refusal to escalate a financial dispute Mishandling of payoff funds Emotional and financial hardship Potential unfair or deceptive practices I am requesting the CFPB require Toyota Financial Services to : Immediately refund the unauthorized {$720.00} withdrawal Correct my account to properly reflect the closed and paid-off status Address the representatives refusal to escalate Investigate Toyota Financials contradictory information and mishandling of consumer accounts In addition, I am requesting compensation for the severe distress, fear, and emotional harm this situation caused. As a single mother with a toddler, the unauthorized withdrawal and refusal to escalate left me terrified and without access to needed funds right before XXXX. Compensation for this hardship is justified. I can provide screenshots of the automated system showing the account as closed, bank statements showing the withdrawal, call logs, and any other evidence needed.
Frequently Asked Questions
What is Complaint #18143370 about?
Complaint #18143370 was filed against Toyota Motor Credit Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Toyota Motor Credit Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Toyota Motor Credit Corporation?
Yes, visit the Toyota Motor Credit Corporation company profile at readthecomplaint.com/company/toyota-motor-credit-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.