Checking or savings account -- Managing an account -- Complaint #18140900
Complaint Overview
Complaint ID: 18140900
Company: Randolph-Brooks Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 78634
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have had several bank accounts opened online in my name as well as several credit and loan attempts made under my name and two of my bank accounts. Neither of which were ever approved by me, and my account is in the negative and I am unable to access and pay my bills. I suspect fraud on multiple platforms as multiple accounts have been opened within the past two months and my credit score has suffered because of it.
Frequently Asked Questions
What is Complaint #18140900 about?
Complaint #18140900 was filed against Randolph-Brooks Federal Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Randolph-Brooks Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Randolph-Brooks Federal Credit Union?
Yes, visit the Randolph-Brooks Federal Credit Union company profile at readthecomplaint.com/company/randolph-brooks-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.