Checking or savings account -- Managing an account -- Complaint #18140710

Complaint Overview

Complaint ID: 18140710

Company: PNC Bank N.A.

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Sub-Issue: Funds not handled or disbursed as instructed

State: Arizona

ZIP Code: 85641

Date Received: 2025-12-03T12:00:00-05:00

Date Sent to Company: 2025-12-03T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

My name is XXXX XXXX I left my abuser in XXXX after many years with him in XXXX my mother passed away and then XXXX I sold a property that I inherited from her and the money I deposited was over {$450000.00} within a year and a half my abuser coerced and threatened me to financially drain my account for his benefit. After I escaped my abuser I contacted my local PNC bank and my local Banker immediately saw the signs of financial abuse in my statements. He escalated the case to the executive consumer specialist at PNC Bank XXXX XXXX who contacted me and our i initial conversation I felt victimized again when he stated things like if your motorcycle was stolen would you expect it to be returned if you didn't report it knowing from our conversation that I lived in fear and was unable to report it and when he said we don't tell our customers how to spend their money and we don't stop them from spending their money he even stated that even when they know that a customer is being scammed by somebody from XXXX or XXXX to send money they don't tell their customer how to spend their money however my research has shown me that banks are responsible for detecting Financial abuse and stopping it my claim was denied and XXXX XXXX 's explanation was this is a domestic situation not a responsibility of ours and again he said we don't tell our clients how to spend their money and we don't stop them from spending their money this explanation being the exact same explanation I was given on our initial phone call tells me that he has made a decision before even receiving my bank statements from my local Banker or my testimony that I had sent him I'm wondering what kind of help I can get to to escalate this as I feel my bank failed to protect me from financial abuse which as you know is a form of fraud I can have my local banker send you copies of my statements I can also send you the testimony I sent to the bank as well as letters from my family and friends as well as my abusers own mother stating the abuse was happening. I also have a letter from my states victim compensation fund approving my application for mental health care and recognizing me as a victim. Unfortunately victims are unable to collect proof of abuse because it endangers their safety. So these items are all I have I may have one text message I saved where my abuser admits he was with me to take my money but that is it. He took my phone that had communication from him.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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