Vehicle loan or lease -- Managing the loan or lease -- Complaint #18140628
Complaint Overview
Complaint ID: 18140628
Company: Duvera Billing Services, LLC
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Florida
ZIP Code: 32504
Date Received: 2025-11-17T12:00:00-05:00
Date Sent to Company: 2026-01-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX, I entered into a deferral agreement with the company in question. Papers were signed, and XXXX payments were agreed in deferral arrangement. The company deferred the first payment. When the second schedule deferment was to occur, it was instead drafted. I contacted the company to ask about it, and they assured me it was a computer error. It was supposedly fixed with a few more payments added to the deferral. Another pay period has passed, and yet another payment was drafted. This is now XXXX of the XXXX original deferments that were drafted. This company has XXXX VIOLATED their written agreement.
Frequently Asked Questions
What is Complaint #18140628 about?
Complaint #18140628 was filed against Duvera Billing Services, LLC regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-11-17T12:00:00-05:00.
How did Duvera Billing Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Duvera Billing Services, LLC?
Yes, visit the Duvera Billing Services, LLC company profile at readthecomplaint.com/company/duvera-billing-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.