Checking or savings account -- Managing an account -- Complaint #18139880
Complaint Overview
Complaint ID: 18139880
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Florida
ZIP Code: 322XX
Date Received: 2025-12-04T12:00:00-05:00
Date Sent to Company: 2025-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I set up an online payment for my rent as I always do with this account for XXXX, XXXX in the amount of {$3200.00}. The bank ( Truist ) locked my account- without notice - due to inactivity even though my monthly pension check is direct deposited every month into this account and several other transactions including rent payments occurred over the year. I called the bank to discuss with the manager and was told it was locked because I had not initiated any personal transactions- only auto payments and deposits. I was never made aware of this policy nor was I notified that they were going to lock the account. As a result of the bank refusing the transaction, my rent is now late and I will incur fees of approximately {$130.00}. I requested reimbursement from the bank as I did nothing to cause the issue and was told they could not reimburse me.
Frequently Asked Questions
What is Complaint #18139880 about?
Complaint #18139880 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-04T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.