Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #18139870
Complaint Overview
Complaint ID: 18139870
Company: Chime Financial INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Wisconsin
ZIP Code: 54313
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I woke up to my account being empty. It was hacked at XXXX am with multiple transactions sent to 3 different accounts but only one account worked at was sent a total of {$400.00} to XXXX XXXX I immediately reported it when I noticed I was locked out and put the dispute in. XXXX hours later that cancel my dispute because not enough information but my account was cleared hacked due to me never showing this type of activity on my account before hand. I really need help they wont give me my money back and wont open my dispute back up. Its the holiday season and my money is very important. My dispute number is XXXX Opened XX/XX/XXXX closed XX/XX/XXXX.
Frequently Asked Questions
What is Complaint #18139870 about?
Complaint #18139870 was filed against Chime Financial INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.