Mortgage -- Struggling to pay mortgage -- Complaint #18126329
Complaint Overview
Complaint ID: 18126329
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage
Sub-Issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
State: Kentucky
ZIP Code: XXXXX
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Specialized Loan Servicing LLC ( SLS ) * * Subject : * * Failure to Correct Servicing and Ownership Errors XXXX XXXX XXXX XXXX XXXX XXXXXXXX Trust I am filing this complaint because XXXX XXXX XXXX XXXX XXXX XXXX is the current servicer for the XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and has failed to take corrective action or properly respond to ownership disputes caused by the false XX/XX/XXXX assignment. XXXX has been aware of the conflicting assignment since XXXX through my notices and CFPB filings, but has taken no steps to correct its records or coordinate with XXXX XXXX to clear title. This failure constitutes a servicing error under Regulation X ( 12 C.F.R. 1024.35 ) and an unfair practice under the CFPBs mortgage servicing standards.
Frequently Asked Questions
What is Complaint #18126329 about?
Complaint #18126329 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.