Checking or savings account -- Problem caused by your funds being low -- Complaint #18125991
Complaint Overview
Complaint ID: 18125991
Company: TD Bank US Holding Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Late or other fees
State: North Carolina
ZIP Code: 288XX
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a checking account with TD Bank in XXXX and was never informed of a XXXX XXXX monthly maintenance fee, minimum-balance requirement, or any fee schedule at account opening. I received NO written disclosure of fees as required under the Truth in Savings Act / Regulation DD ( 12 CFR 1030.4 ( a ) ( 1 ) ). Despite the lack of disclosure and my lack of consent, the bank has been deducting XXXX XXXX monthly maintenance fees for over XXXX years. These unauthorized transfers also violate Regulation E ( Electronic Fund Transfer Act ) specifically 12 CFR 1005.10 and 1005.11, which require explicit authorization for withdrawals and proper error resolution. Furthermore, increasing the minimum balance requirement and charging undisclosed fees constitutes an unfair, deceptive, or abusive practice under UDAAP ( 12 U.S.C. 5531 and 5536 ). I previously requested a refund and was only given XXXX months credit. That is insufficient and fails to make me whole. Therefore, I am requesting a full refund of all improperly assessed fees for the duration of time they were charged ( approximately XXXX months ). I also request an investigation into the banks compliance with federal and state consumer-protection laws. I asked the bank to explain the XXXX XXXX monthly maintenance fees and provide the mandatory written fee disclosures required under Regulation DD ( 12 CFR 1030.4 ). I also requested a full refund of all undisclosed and unauthorized fees charged to my account, which were deducted without my informed consent. The bank only refunded XXXX months and refused to refund the rest.
Frequently Asked Questions
What is Complaint #18125991 about?
Complaint #18125991 was filed against TD Bank US Holding Company regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.