Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #18123892
Complaint Overview
Complaint ID: 18123892
Company: Sofi Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Illinois
ZIP Code: 60506
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Since late XXXX, my SoFi checking account has had repeated unauthorized electronic transactions from the same XXXX merchants XXXX XXXX XXXX XXXX XXXX ). I did not authorize any of these charges, and I do not have accounts, subscriptions, or business with these companies. I reported the fraud to SoFi immediately. Despite filing disputes, the SAME merchants continued charging my account again and again for weeks, including new charges on XXXX. These repeat charges happened after SoFi closed some of my disputes and after I told them these were fraudulent transactions. This shows I am not the one making these transactions. SoFi repeatedly promised that a fraud or complaint specialist would contact me within XXXX hours, but no one has contacted me at all. Because nothing was blocked or resolved, the fraud has continued for more than XXXX weeks. My account has now gone into a negative balance due to these unauthorized charges. I provided a full list of all fraudulent transactions, screenshots of new fraud, and proof that my account went negative. SoFi has denied multiple disputes anyway, even when presented with new evidence ( the non-stop charges ). I have not received provisional credit, and no one properly investigated why the same merchants kept charging my account after the fraud report. SoFis actions appear to violate Regulation E ( 12 CFR 1005 ) because : They did not properly investigate my unauthorized electronic fund transfers They did not provide provisional credit within required timeframes They allowed continued unauthorized transactions after my report They did not contact me within the promised time or complete an investigation in good faith Their repeated denials have caused ongoing financial harm As of today, over {$4000.00} has been taken from my account, and {$2700.00} has still not been returned. I am requesting full reimbursement of all unauthorized transactions, reversal of negative fees, and for SoFi to properly handle this fraud claim according to federal law and consumer protections.
Frequently Asked Questions
What is Complaint #18123892 about?
Complaint #18123892 was filed against Sofi Technologies, INC. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.