Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #18118913
Complaint Overview
Complaint ID: 18118913
Company: Northstar Location Services, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem while selling or giving up the vehicle
State: Georgia
ZIP Code: 30338
Date Received: 2025-12-04T12:00:00-05:00
Date Sent to Company: 2025-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am disputing the alleged deficiency balance letter I received from XXXX XXXX XXXX XXXX XX/XX/XXXX associated with my repossessed XXXX XXXX XXXX XXXX. Under O.C.G.A. 11-9-616, a secured creditor must provide a complete and accurate post disposition explanation, including : The date, method, and details of the sale, sale price of the vehicle, itemized fees & credits of any alleged deficiency and a statement of the debtor 's rights. The letter I received from XXXX is not compliant and very vague. Because the XXXX XXXX XXXX XXXX did not provide the mandatory disclosures, any alleged deficiency balance is legally unvalidated and potentially invalid under Georgia law. As of XX/XX/XXXX XXXX has now transferred this to a collection agency, Northstar Location Services. The letter, I received from this company, is requesting payments and also included a pay schedule for an agreement to make payments for the alleged balance without any other information attached to the requests. Please investigate and correct the reporting by : Removing any deficiency balance, charge-off, or negative notation related to the unvalidated amount. Reflect only accurate verified information. Please send me results of your investigation. Thank you
Frequently Asked Questions
What is Complaint #18118913 about?
Complaint #18118913 was filed against Northstar Location Services, LLC regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2025-12-04T12:00:00-05:00.
How did Northstar Location Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Northstar Location Services, LLC?
Yes, visit the Northstar Location Services, LLC company profile at readthecomplaint.com/company/northstar-location-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.