Prepaid card -- Unexpected or other fees -- Complaint #18118709
Complaint Overview
Complaint ID: 18118709
Company: Wells Fargo & Company
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Unexpected or other fees
State: New York
ZIP Code: 11216
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> my ebt card was hacked and money was withdrawn from Wells Fargo in XXXX and I have never been in XXXX.
Frequently Asked Questions
What is Complaint #18118709 about?
Complaint #18118709 was filed against Wells Fargo & Company regarding Prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.