Checking or savings account -- Managing an account -- Complaint #18118530
Complaint Overview
Complaint ID: 18118530
Company: Citizens Financial Group, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
ZIP Code: XXXXX
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Complaint Regarding Unjustified Check Hold by Citizens Bank ( Check Issued by XXXX XXXX via XXXX XXXX Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Citizens Bank due to an excessively prolonged and unjustified hold placed on a check I deposited. The check was issued by XXXX and drawn on XXXX XXXX. Case Details : Involved Bank : Citizens XXXX XXXX XXXX XXXX XXXX XXXX ( via XXXX ) Check Deposit Date : XX/XX/XXXX Number of Holds : Three consecutive holds, with the latest hold extended until XX/XX/XXXX Despite AutoBuy confirming that there are no issues with the check, Citizens Bank has repeatedly extended the hold without providing a clear justification. This has caused unnecessary delays in accessing my funds. Supporting Evidence : Signed documents of the vehicle sale through XXXX. Photos of the check deposited via my mobile banking app. I kindly request that the CFPB investigate this matter to ensure that Citizens Bank complies with relevant regulations and releases my funds without further unwarranted delays. Thank you for your attention to this issue. I look forward to your guidance on the next steps. Sincerely, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #18118530 about?
Complaint #18118530 was filed against Citizens Financial Group, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.