Credit card -- Fees or interest -- Complaint #18117638
Complaint Overview
Complaint ID: 18117638
Company: Clgf Holdco 1, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: California
ZIP Code: 90405
Date Received: 2025-12-04T12:00:00-05:00
Date Sent to Company: 2025-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
For over 15 months, I have been paying {$54.00} every month toward my Milestone credit card through automatic payments. I originally used only a few XXXX dollars on the card and believed that my automatic monthly payments were reducing the balance. However, I recently discovered that the company has been charging recurring monthly fees ( $ XXXX per month ), credit protection fees, and interest on those fees in a way that prevented my payments from reducing the principal balance at all. Despite consistent on-time automatic payments for well over a year, the balance barely changed and in some months even increased. At no point was I clearly informed that my payments were being applied almost entirely to fees rather than reducing the actual balance. I was not notified that ongoing fees would effectively cancel out my required monthly payment. This feels deceptive and predatory, especially given that I was enrolled in auto-pay and had every reason to believe the account was being responsibly paid down. I contacted the company, and although I closed the account to stop additional fees, they have refused to adjust or remove the excessive fees and interest that accumulated for more than a year. I am requesting a full review of the account, removal of the accumulated monthly fees and credit protection charges, and a correction to the balance so that it reflects the payments I have made. This situation has caused financial harm and appears to be an unfair practice.
Frequently Asked Questions
What is Complaint #18117638 about?
Complaint #18117638 was filed against Clgf Holdco 1, LLC regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-12-04T12:00:00-05:00.
How did Clgf Holdco 1, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Clgf Holdco 1, LLC?
Yes, visit the Clgf Holdco 1, LLC company profile at readthecomplaint.com/company/clgf-holdco-1-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.