Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #18116795
Complaint Overview
Complaint ID: 18116795
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Alaska
ZIP Code: 99705
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I opened a Coinbase account. I purchased $ XXXX of crypto. A few days later when the price was good again, I was not allowed to buy more. I was told ; " Unfortunately, Coinbase has determined transactions with bank accounts are permanently disabled for your account. For security reasons, we can not disclose the reason. But don't worry, to continue making transactions, you can add a different payment method in account settings. '' I contacted support and received an email stating that their review has been completed ( support case # XXXX ) and the restrictions will remain and they are firm on not explaining why. I have missed earning opportunities due to their bait and switch method of business. I will most likely pull my currency out and into a personally controlled wallet.
Frequently Asked Questions
What is Complaint #18116795 about?
Complaint #18116795 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.