Prepaid card -- Problem getting a card or closing an account -- Complaint #18116791
Complaint Overview
Complaint ID: 18116791
Company: Sofi Technologies, INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble closing card
State: Michigan
ZIP Code: 492XX
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I tried to use the money in my SoFi account to buy XXXX, but my account was suddenly restricted. I called their support, and they told me it would be fixed, but nothing changed. I called again, only to be told that my account had been closed and there was nothing they could do. When I asked about the money in my account, they said there was nothing available.
Frequently Asked Questions
What is Complaint #18116791 about?
Complaint #18116791 was filed against Sofi Technologies, INC. regarding Prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.