Checking or savings account -- Closing an account -- Complaint #18116524
Complaint Overview
Complaint ID: 18116524
Company: Midfirst Bank
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Can't close your account
State: New York
ZIP Code: 11106
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have an open account with Vio Bank, and they are charging me overdraft fees with an inactive account they will not let me close. When reached over the phone, I'm told the only way to close the account is by providing the exact date in which the account was opened, which I do not have. I'm told the bank will continue to charge me overdraft fees until they are eventually sent to debt collections.
Frequently Asked Questions
What is Complaint #18116524 about?
Complaint #18116524 was filed against Midfirst Bank regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Midfirst Bank respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Midfirst Bank?
Yes, visit the Midfirst Bank company profile at readthecomplaint.com/company/midfirst-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.