Checking or savings account -- Managing an account -- Complaint #18113807
Complaint Overview
Complaint ID: 18113807
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 77083
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX, Capital One opened multiple savings accounts in my name without my authorization when my tax preparation service-fee deposits were sent to my account. Shortly after these deposits, Capital One froze all accounts, holding approximately {$52000.00} {$60000.00} for years while continuing to generate interest on accounts I did not open. Capital Ones fraud department instructed me to provide XXXX clients to verify their authorized fee deductions, stating my funds would be released once verification was completed. I fully complied. Capital One contacted only XXXX clients and never contacted the remaining XXXX, leaving their own investigation incomplete. Despite this, the bank refused to release my funds. Months later, Capital One stated they sent the funds back to the IRS, but they have provided no documentation, no XXXX trace, and no confirmation. This claim is inconsistent with my XXXX, XXXX, and XXXX IRS XXXX forms, which show interest from dozens of savings accounts in my name that I did not authorize. These accounts continued to exist long after Capital One claims the accounts were closed and funds were returned. Capital One has not provided proof of account closure, authorization for the multiple accounts created in my name, documentation of a completed fraud investigation, or evidence of any IRS return. My funds remain unaccounted for. I believe Capital One engaged in unauthorized account activity, misused my personal information, mishandled my funds, and made false or misleading statements regarding their actions. I am requesting a full CFPB investigation.
Frequently Asked Questions
What is Complaint #18113807 about?
Complaint #18113807 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.