Mortgage -- Closing on a mortgage -- Complaint #18112213

Complaint Overview

Complaint ID: 18112213

Company: Ld Holdings Group, LLC

Product: Mortgage

Sub-Product: Conventional home mortgage

Issue: Closing on a mortgage

Sub-Issue: Closing disclosure or other related disclosures

State: Georgia

ZIP Code: 30093

Date Received: 2025-12-02T12:00:00-05:00

Date Sent to Company: 2025-12-02T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I applied for a mortgage with XXXX XXXX / LoanDepot for a XXXX XXXX XXXX at XXXX XXXX XXXX XXXX, XXXX, GA, and the experience was extremely unprofessional, misleading, and financially harmful. XXXX XXXX XXXX Initial Application XX/XX/XXXX : Signed the purchase contract. XX/XX/XXXX : Opened mortgage application with XXXX XXXX. XX/XX/XXXX : Signed initial disclosures. XX/XX/XXXX Material Financial Change Reported ( Ignored by Lender ) On XX/XX/XXXX at XXXX XXXX, I notified loan officer XXXX XXXX and manager XXXX XXXX in writing that : I no longer had the 20 % down payment due to business expenses and HELOC withdrawals. At XXXX XXXX, I also informed them I could not lease my current home, which they had claimed was required for the loan to work. Despite this major financial change, XXXX XXXX did not : Update underwriting Issue a redisclosure Request updated financial documents Provide a revised conditional approval Provide a denial letter This violates standard underwriting practices and TRID requirements. XX/XX/XXXX Conditional Approval Issued Using False, Outdated Information On XX/XX/XXXX, XXXX XXXX issued a conditional approval that : Did not include the updated financial changes disclosed on XX/XX/XXXX Was based entirely on old and inaccurate information Misled both me and the builder into thinking the loan was workable This conditional approval was not valid, and the companys later CFPB response falsely claimed that the loan had been decisioned before they learned about my financial change. This is proven false by the email timestamps. XX/XX/XXXX Pressure, Silence, Escalation Refusal Between XX/XX/XXXX, the problems escalated : The lender : Pressured me to obtain a rental lease even though I had already stated multiple times that it was not possible Tried forcing me into FHA despite my clearly stated 34 % max down payment Stopped responding entirely to me, my wife, and my real estate agent Responded only with vague messages that did not answer any of my questions Refused to provide any supervisor, manager, or compliance contact, preventing any escalation During this time, the builders agent was the only person replying not my lender. XX/XX/XXXX My Questions Completely Ignored On XX/XX/XXXX, I asked : Is my loan actually approved? Has underwriting reviewed the updated financial information? What conditions or down payment is now required? None of these questions were ever answered. XX/XX/XXXX Builder Told Loan Is Approved XXXX XXXX told me XXXX XXXX said I was approved, even though : Underwriting had not reviewed the updated information No updated conditions were issued The approval was based on false data This caused significant confusion and harm. XX/XX/XXXX Denial Letter Issued Too Late On XX/XX/XXXX, XXXX finally issued a denial. However : This was 13 days after the financial change disclosure It was issued only after I escalated and hired legal counsel It came after the financing contingency expired It prevented me from legally terminating the contract in time This delay put my {$10000.00} earnest money at direct risk. XXXX Earnest Money Recovered ONLY Through Bank Dispute XXXX refused to refund my earnest money because XXXX XXXX failed to issue a proper denial during the contingency period. Since neither company resolved the issue : I had to dispute the charge with XXXX XXXX Only XXXX returned my {$10000.00} No refund came from XXXX XXXX or XXXX XXXX XXXX Response to My First Complaint Was False When I submitted my first complaint : XXXX XXXX claimed they issued a denial on XX/XX/XXXX according to guidelines. They falsely stated the loan was decisioned before the 30-day rule, which is disproven by emails. They did not address the fact that : I disclosed financial changes on XX/XX/XXXX They issued a conditional approval based on outdated numbers They ignored my questions and messages They refused escalation They stopped responding for multiple days They pressured me to fabricate rental income Their response did not address the actual problems and contained inaccurate information, which forced me to file a second complaint. Summary of Issues XXXX XXXX ignored my material financial disclosure from XX/XX/XXXX Issued a conditional approval based on false, outdated financials Pressured me to produce a rental lease that did not exist Stopped responding during critical contingency days Blocked escalation by refusing supervisor contacts Issued denial after the contingency expired Builder refused refund because lender delayed denial I only recovered the earnest money through a credit card dispute Their CFPB response contained misleading and false statements They did not address or correct any of the documented issues Conclusion The conduct of XXXX XXXX / LoanDepot caused direct financial harm, misled me during a critical period, and violated core expectations of transparency, disclosure accuracy, and communication. I am filing this complaint to ensure : Accountability Review of their compliance practices Prevention of similar harm to other consumers

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