Checking or savings account -- Managing an account -- Complaint #18112182
Complaint Overview
Complaint ID: 18112182
Company: Sofi Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Florida
ZIP Code: 333XX
Date Received: 2025-12-02T12:00:00-05:00
Date Sent to Company: 2025-12-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Company : SoFi Bank, XXXX. Subject : Retaliatory Account Closure and Violation of Regulation E ( Electronic Fund Transfer Act ) Description of Events : I am a victim of financial fraud and a retaliatory banking practice by SoFi Bank. I recently identified an unauthorized charge of approximately {$3000.00} on my account for airline flights made via XXXX XXXX. At the time this transaction occurred, I was physically traveling out of the country and could not have made this purchase. 1. Violation of Regulation E ( Failure to Investigate ) : I immediately notified SoFi of this error and provided emphatic, factual proof that I was traveling and did not authorize the charge. Under the Electronic Fund Transfer Act ( Regulation E ), SoFi is legally required to investigate this dispute in good faith. Instead of conducting this investigation, they ignored my evidence. 2. Unfair and Abusive Practice ( Retaliation ) : Immediately after I exercised my federal right to dispute this fraudulent charge, SoFi abruptly closed my account. This action appears to be a retaliatory measure to avoid their legal obligation to investigate the fraud and reimburse my stolen funds. 3. Consumer Harm : SoFi is now withholding my funds and has left me with a {$3000.00} loss for a transaction I clearly did not make. They have refused to communicate with me, refused to review my proof of travel, and refused to explain why a fraud victim is being punished with an account closure. Resolution Sought : I am requesting that the CFPB compel SoFi to : Reopen the investigation into the {$3000.00} fraud as required by federal law. Credit the stolen funds back to my balance. Release the remaining funds in my account to me immediately.
Frequently Asked Questions
What is Complaint #18112182 about?
Complaint #18112182 was filed against Sofi Technologies, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-02T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.