Checking or savings account -- Closing an account -- Complaint #18111684
Complaint Overview
Complaint ID: 18111684
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
State: Florida
ZIP Code: 34668
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My bank closed my account after 56 days due to a reported negative balance of {$4.00}. I was never notified that my account was negative or that it was at risk of closure. Because there is no local branch near me, my account usage decreased, but at no point did the bank send any warning or alert regarding the negative balance or closure timeline. On XX/XX/XXXX, I deposited {$50.00} into the account, unaware that the account was scheduled for closure. The deposit posted, but the account was immediately restricted. Over the next three days, I contacted customer service repeatedly and received inconsistent and incorrect information from nine different representatives, including management. Ultimately, I was escalated to the highest support level and instructed to link an external account so the remaining funds could be transferred to me. Instead of transferring the funds from the restricted account to me, the bank system withdrew money from my external account, even though the restricted account does not allow withdrawals or any functions other than deposits. As a result, I can not access the original {$50.00} deposit, nor the additional funds that were improperly pulled from my external account. The bank has provided no resolution and continues to give inconsistent information.
Frequently Asked Questions
What is Complaint #18111684 about?
Complaint #18111684 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.