Mortgage -- Trouble during payment process -- Complaint #18110867
Complaint Overview
Complaint ID: 18110867
Company: Bsi Financial Holdings, INC.
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Maryland
ZIP Code: 21117
Date Received: 2025-12-03T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Every year, my mortgage servicer fails to provide a statement explaining my escrow shortage or the reason for any increase in my mortgage payments, nor do they offer the option to pay the shortage in a lump sum. This year, my monthly payments went up again, so Im assuming its due to an escrow shortage, but I did not receive any notification explaining the increase.
Frequently Asked Questions
What is Complaint #18110867 about?
Complaint #18110867 was filed against Bsi Financial Holdings, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-12-03T12:00:00-05:00.
How did Bsi Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bsi Financial Holdings, INC.?
Yes, visit the Bsi Financial Holdings, INC. company profile at readthecomplaint.com/company/bsi-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.