Debt collection -- Attempts to collect debt not owed -- Complaint #18105018
Complaint Overview
Complaint ID: 18105018
Company: Onemain Finance Corporation
Product: Debt collection
Sub-Product: Auto debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: North Carolina
ZIP Code: 28144
Date Received: 2025-12-02T12:00:00-05:00
Date Sent to Company: 2025-12-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In XXXX, I received {$10000.00} in loan funding through a title-collateral installment loan secured by my car, with a documented total repayment amount of {$15000.00}. At the time, I had just stepped into running our family business after becoming a widow when my XXXX XXXX XXXX XXXX. As a newly widowed mother with children depending on me and new to business operations and loans, I did not fully understand how compounding servicing fees and optional insurance products could prevent principal reduction long-term. Despite making consistent monthly minimum payments for years, the loan balance has not meaningfully decreased because recurring servicing fees, late fees, and ongoing life and disability insurance premiums continue being added, absorbing payments before principal can be reduced. I previously contacted the lender seeking clarification, requesting a loan contract copy, APR explanation, a fee and insurance breakdown, and hardship or principal-focused payoff options. However, the account remains in a cycle of fees and insurance charges, leaving no clear or realistic path to payoff. I respectfully request the CFPB investigate : 1. Whether fees and insurance premiums were mandatory, optional, and clearly explained at signing. 2. Whether recurring charges have been applied lawfully and accounted for accurately. 3. Whether I qualify for hardship-based relief such as fee freeze or restructure so future payments reduce principal. 4. What payoff, settlement, or charge-off payoff options may exist that prevent further fee accumulation? I intend to repay the original loan. I am seeking transparency, fairness, accurate accounting, and an achievable payoff path without continuing charges preventing principal reduction.
Frequently Asked Questions
What is Complaint #18105018 about?
Complaint #18105018 was filed against Onemain Finance Corporation regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2025-12-02T12:00:00-05:00.
How did Onemain Finance Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Onemain Finance Corporation?
Yes, visit the Onemain Finance Corporation company profile at readthecomplaint.com/company/onemain-finance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.