Vehicle loan or lease -- Managing the loan or lease -- Complaint #18084948
Complaint Overview
Complaint ID: 18084948
Company: Toyota Motor Credit Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: Virginia
ZIP Code: 226XX
Date Received: 2025-12-02T12:00:00-05:00
Date Sent to Company: 2025-12-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased a XXXX XXXX vehicle from Toyota Financial. The original purchase price was {$6100.00}, but additional unauthorized charges were added without my consent. My signatures were used on multiple documents without authorization. After the transaction, I returned the vehicle to ToyotXXXX on [ XX/XX/XXXX ], providing a handwritten letter documenting the return. Toyota acknowledged receipt of the vehicle in writing, but they have failed to address the account correctly, and the account is inaccurately reported on my credit report. Despite submitting documentation and attempting to resolve the issue directly with Toyota, they have not updated my account or removed the inaccurate reporting. The account currently shows a balance of $ XXXX on my credit report, which is inaccurate given that the vehicle has been returned and Toyota has possession. This reporting is negatively affecting my credit and financial reputation.
Frequently Asked Questions
What is Complaint #18084948 about?
Complaint #18084948 was filed against Toyota Motor Credit Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-12-02T12:00:00-05:00.
How did Toyota Motor Credit Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Toyota Motor Credit Corporation?
Yes, visit the Toyota Motor Credit Corporation company profile at readthecomplaint.com/company/toyota-motor-credit-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.