Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #18082223
Complaint Overview
Complaint ID: 18082223
Company: TD Bank US Holding Company
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: California
ZIP Code: 95132
Date Received: 2025-12-02T12:00:00-05:00
Date Sent to Company: 2025-12-02T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My vehicle loan for a XXXX XXXX ( VIN : XXXX ) was paid off approximately 20 years ago. Despite the loan being satisfied, Chrysler Financial has never provided a XXXX release document or filed an electronic XXXX release with the California XXXX. Chrysler Financial still appears as the XXXX on the vehicle 's XXXX record. Over the years, I have contacted Chrysler Financial multiple times to request a XXXX release. Each time, representatives have stated they would send the document, but it has never arrived and no electronic release has been filed. I am requesting that Chrysler Financial immediately file an electronic XXXX release with the California DMV to clear this title, or provide a written XXXX XXXX document so I can file it myself.
Frequently Asked Questions
What is Complaint #18082223 about?
Complaint #18082223 was filed against TD Bank US Holding Company regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2025-12-02T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.