Vehicle loan or lease -- Repossession -- Complaint #18081036
Complaint Overview
Complaint ID: 18081036
Company: Hyundai Capital America
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Loan balance remaining after the vehicle is repossessed and sold
State: New York
ZIP Code: 10457
Date Received: 2025-12-02T12:00:00-05:00
Date Sent to Company: 2025-12-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint against Kia Finance for improper repossession handling, failure to notify me of sale, misrepresentation, and incorrect credit reporting. My vehicle was repossessed on XX/XX/XXXX in XXXX, NJ. After repossession, I was repeatedly told by XXXX XXXX representatives that I could still redeem my vehicle by paying {$4300.00}, or approximately {$5300.00} with taxes and fees. However, I later learned by phone that the vehicle had already been sold at auction approximately one month earlier for {$4000.00}. I was never notified in writing of the sale, never received a statement of sale, and was never provided a post-sale accounting. No written notice, accounting of sale proceeds, or balance explanation has ever been sent to me. Despite this, XXXX XXXX continued to represent that the vehicle was still recoverable, which was false and misleading. My credit report still reflects : A charged-off balance of approximately {$16000.00} An original balance of {$18000.00} No adjustment for auction proceeds No record of sale An incorrect delinquency timeline This information is inaccurate and misleading and violates credit reporting obligations. There is substantial evidence the vehicle was mishandled after repossession. When the vehicle appeared for auction, it showed severe front-end damage and an impossible mileage increase of over 30,000 miles in less than one month. At repossession, the vehicle had no such damage and had approximately XXXX miles, based on a photo dated XX/XX/XXXX. Odometer Discrepancy / Possible Fraud I obtained vehicle history information indicating the mileage on my vehicle may have been rolled back prior to sale. The vehicle was represented to me at purchase as having significantly lower mileage than what later records show. Prior higher mileage was never disclosed. After repossession, the odometer then showed an impossible mileage jump, further raising concerns that the mileage was inaccurate when the vehicle was sold to me. If the odometer was altered or misrepresented, this constitutes serious consumer fraud and federal odometer violations. I am requesting all odometer disclosures, title records, auction disclosures, and any documentation relied upon to represent mileage at the time of sale. I am requesting : 1. Written proof of auction sale 2. Auction date and auction house 3. Final sale price and fee breakdown 4. Remaining balance calculation 5. Explanation for failure to notify me of sale 6. Explanation for misrepresentation about redemption 7. Complete payment history 8. Documentation explaining the loan amount 9. Timeline for credit correction 10. Identity of repossession and transport companies Kia Finances conduct has caused financial harm and confusion, and I am requesting regulatory review and a written response explaining these discrepancies. I am also disputing the original loan amount. The vehicle was advertised and sold for {$12000.00}, and I paid {$4000.00} cash down at signing. However, my loan amount financed is listed as {$18000.00}, and my total sale price is recorded as {$29000.00}, which does not align with the actual purchase price and down payment. I was never provided with documentation clearly explaining how the financed amount and total sale price increased to these figures. I am requesting all itemized breakdowns, contracts, add-on agreements, and authorization documents used to calculate this loan.
Frequently Asked Questions
What is Complaint #18081036 about?
Complaint #18081036 was filed against Hyundai Capital America regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2025-12-02T12:00:00-05:00.
How did Hyundai Capital America respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Hyundai Capital America?
Yes, visit the Hyundai Capital America company profile at readthecomplaint.com/company/hyundai-capital-america to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.