Mortgage -- Struggling to pay mortgage -- Complaint #18074678
Complaint Overview
Complaint ID: 18074678
Company: Truist Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
State: Virginia
ZIP Code: 201XX
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Our current mortgage servicing company is Truist bank. They are invoking a clause stating that we need to pay them in arrears for the period of time our house was not covered under home owner 's insurance. What options do we have to fight this? Nothing happened during that time and we are currently covered under a new policy.
Frequently Asked Questions
What is Complaint #18074678 about?
Complaint #18074678 was filed against Truist Financial Corporation regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.