Checking or savings account -- Managing an account -- Complaint #18070783
Complaint Overview
Complaint ID: 18070783
Company: Sofi Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Oklahoma
ZIP Code: 74133
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX, someone hacked into my joint SoFi account I share with my husband. They should not have been able to do this as I have XXXX factor authentication set up and I never received any kind of notice anyone was trying to log in. They transferred money from my savings to my checking account, and then transferred {$2400.00} out of my checking account into an external XXXX account they set up in my husbands name. We didnt know about the XXXX account until several days later when we received a debit card in his name in the mail. I immediately called SoFi when I received a notification from my banking app that a transfer had been initiated. I made a report with my local police department and they advised we are the victims of identity theft, so I made additional reports with the FTC and FBI. My husband contacted XXXX to request a hold harmless letter and provide the police report information. We both put fraud alerts on our credit reports and made sure our credit is frozen. On XX/XX/XXXX I still had not heard back from SoFi regarding getting my money back. I called them and within a couple of hours I received a vague email about their denial of my decision with NO supporting documentation. I emailed them XXXX times about this with no response. I requested their supporting documentation and received nothing. On XX/XX/XXXX, I called them again to have them reopen my claim. Ultimately, I did nothing wrong and SoFi did not protect my account the way they are supposed to with XXXX factor authentication.
Frequently Asked Questions
What is Complaint #18070783 about?
Complaint #18070783 was filed against Sofi Technologies, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.