Credit card -- Problem with a purchase shown on your statement -- Complaint #18059614
Complaint Overview
Complaint ID: 18059614
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 787XX
Date Received: 2025-12-15T12:00:00-05:00
Date Sent to Company: 2025-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I ordered a XXXX XXXX from XXXX XXXX XXXX for {$180.00} on XX/XX/XXXX. XXXX marked the order as delivered ( without any proof of delivery ) but it was not delivered. I called XXXX same day to report it missing and was told to call back after 48 hours. I called back after that time and was told to reorder the XXXX and I would be credited for the missing delivery. I did that on XX/XX/XXXX, paid for the exact same suit and had the new suit sent to a XXXX store to ensure receipt of the second suit. In addition I disputed the charge with my XXXX credit card. The original XXXX never showed up. It was either delivered to the wrong address or stolen by XXXX. I did everything promptly to inform XXXX of the missing order. Now, on XX/XX/XXXX I receive notice that my claim is denied by XXXX/Barclays/XXXX XXXX Credit Card . I called XXXX again and was told theres nothing they can do since its past 30 days. The original suit was never received. I should be credited for the {$180.00} I was promised for merchandise never delivered. I have been a cardholder with XXXX XXXX for 20 years. This is the first dispute Ive filed and they have completely mishandled this.
Frequently Asked Questions
What is Complaint #18059614 about?
Complaint #18059614 was filed against Barclays Bank Delaware regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-12-15T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.