Checking or savings account -- Closing an account -- Complaint #18059502
Complaint Overview
Complaint ID: 18059502
Company: Fulton Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Pennsylvania
ZIP Code: 19143
Date Received: 2025-12-15T12:00:00-05:00
Date Sent to Company: 2025-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am submitting this complaint regarding my Fulton Bank account, which was closed due to fraudulent activity that was not conducted or authorized by me. The transactions in question were the result of identity theft. I was not the individual captured on the ATM camera during the disputed transactions, and the signature on the check associated with this activity does not match my signature. These facts clearly confirm that the activity was not mine. Upon discovering the fraud, I immediately filed a police report to formally document the unauthorized use of my identity and banking information. Despite this evidence, my account was closed instead of the matter being properly investigated and resolved. I am requesting that Fulton Bank conduct a full review of this case, acknowledge the fraudulent activity, and correct any records or reporting related to this account so that I am not unfairly penalized as a victim of fraud. This complaint is being submitted to ensure compliance with applicable consumer protection and banking regulations.
Frequently Asked Questions
What is Complaint #18059502 about?
Complaint #18059502 was filed against Fulton Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-12-15T12:00:00-05:00.
How did Fulton Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Fulton Financial Corporation?
Yes, visit the Fulton Financial Corporation company profile at readthecomplaint.com/company/fulton-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.