Mortgage -- Struggling to pay mortgage -- Complaint #18058941
FHA Borrower Faces Foreclosure Amidst Payment Struggles with Selene Holdings LLC
Complaint Overview
Complaint ID: 18058941
Company: Selene Holdings LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Foreclosure
State: Illinois
ZIP Code: 60101
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: high
The consumer's inability to make mortgage payments on an FHA loan, coupled with the threat of foreclosure, presents a high risk of financial loss and housing instability.
Consumer Sentiment: negative
Topics: Mortgage Servicing, FHA Loans, Foreclosure, Loss Mitigation
AI Analysis
CFPB complaint 18058941 was filed against Selene Holdings LLC regarding Mortgage (FHA mortgage), specifically about "Struggling to pay mortgage". A consumer is struggling to pay their FHA mortgage serviced by Selene Holdings LLC and is facing foreclosure. The complaint was received on November 30, 2025 from Illinois. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Contact your mortgage servicer immediately to discuss loss mitigation options like loan modification or a repayment plan, and seek assistance from a HUD-approved housing counselor.
Legal Context & Consumer Protection Laws
Federal laws and FHA guidelines provide specific protections and procedures for borrowers facing foreclosure, including requirements for servicers to offer loss mitigation options.
Regulatory Insight
Servicers must adhere to FHA loss mitigation requirements, which aim to prevent foreclosure by offering various workout options to eligible borrowers.
Resolution Likelihood
likely
State-Specific Consumer Protections
In Illinois, foreclosure proceedings are governed by state statutes and court rules, which dictate the timeline and process for both lenders and borrowers.
Industry Comparison
FHA loans, while offering accessibility, can still lead to foreclosure if borrowers cannot meet payment obligations, similar to conventional mortgages.
Related Issues
Frequently Asked Questions
What is CFPB complaint 18058941 about?
CFPB complaint 18058941 involves Mortgage (FHA mortgage). The consumer reported an issue with "Struggling to pay mortgage", specifically "Foreclosure". This complaint was filed against Selene Holdings LLC on November 30, 2025.
Which company is complaint 18058941 filed against?
Complaint 18058941 was filed against Selene Holdings LLC. You can view all complaints against this company on their profile page at /company/selene-holdings-llc.
What was the company's response to complaint 18058941?
Selene Holdings LLC responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 18058941 filed?
Complaint 18058941 was received by the CFPB on November 30, 2025. It was sent to Selene Holdings LLC on November 30, 2025.
What state was complaint 18058941 filed from?
Complaint 18058941 was filed from Illinois. You can view all complaints from this state at /state/IL.
Was the consumer satisfied with the resolution of complaint 18058941?
Dispute information is not available for complaint 18058941.
What product category is complaint 18058941 about?
Complaint 18058941 is categorized under "Mortgage", specifically "FHA mortgage". This is one of the product categories tracked by the CFPB.
How was complaint 18058941 submitted?
Complaint 18058941 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 18058941?
Federal laws and FHA guidelines provide specific protections and procedures for borrowers facing foreclosure, including requirements for servicers to offer loss mitigation options. This relates to a Mortgage complaint against Selene Holdings LLC involving "Struggling to pay mortgage".
How likely is complaint 18058941 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 18058941?
This complaint is rated as high risk. The consumer's inability to make mortgage payments on an FHA loan, coupled with the threat of foreclosure, presents a high risk of financial loss and housing instability.
What regulatory actions apply to complaint 18058941?
Servicers must adhere to FHA loss mitigation requirements, which aim to prevent foreclosure by offering various workout options to eligible borrowers. The CFPB tracks complaints like this one to identify patterns of misconduct across the Mortgage industry.
What should the consumer do about complaint 18058941?
Contact your mortgage servicer immediately to discuss loss mitigation options like loan modification or a repayment plan, and seek assistance from a HUD-approved housing counselor.
Are there state-specific protections for complaint 18058941?
In Illinois, foreclosure proceedings are governed by state statutes and court rules, which dictate the timeline and process for both lenders and borrowers. This complaint was filed from Illinois.
How does complaint 18058941 compare to industry norms?
FHA loans, while offering accessibility, can still lead to foreclosure if borrowers cannot meet payment obligations, similar to conventional mortgages.
What are the specific loss mitigation options available for FHA loans?
FHA loans typically offer options such as loan modification, repayment plans, forbearance, and short sales to help borrowers avoid foreclosure.
What rights does a borrower have when facing foreclosure on an FHA loan?
Borrowers have the right to be notified of foreclosure proceedings, to be considered for loss mitigation options, and to receive assistance from HUD-approved housing counselors.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.