Credit card -- Problem with a purchase shown on your statement -- Complaint #18058922
Complaint Overview
Complaint ID: 18058922
Company: Navy Federal Credit Union
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 76033
Date Received: 2025-12-15T12:00:00-05:00
Date Sent to Company: 2025-12-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX used my card information outside of Debit credit Card permission form submitted. The permission for and contract advises and authorizes a onetime payment of XXXXXXXX XXXX XXXX XXXX have charged an additional XXXX to my visa ending in XXXX unauthorized. The merchant invoices show keyed payment No authorization was provided for the payments charged outside of XXXX. Please review
Frequently Asked Questions
What is Complaint #18058922 about?
Complaint #18058922 was filed against Navy Federal Credit Union regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-12-15T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.