Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #18058849
Complaint Overview
Complaint ID: 18058849
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Washington
ZIP Code: 98632
Date Received: 2025-12-15T12:00:00-05:00
Date Sent to Company: 2025-12-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I'd serial access to my cash up on XXXX till early XXXX cash app didn't even file the complaint even though they told me they didn't clearly not FDIC protected they never sent me any results of the investigation I have lost XXXX that was saving up for XXXX I have no fun there's no way for me to get any money out I don't have a card then they have provided no help whatsoever
Frequently Asked Questions
What is Complaint #18058849 about?
Complaint #18058849 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-12-15T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.