Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #18058692
Credit Report Error Leads to Consumer Complaint
Complaint Overview
Complaint ID: 18058692
Company: Credit Acceptance Corporation
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Texas
ZIP Code: 77477
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: low
The risk is low as the issue was resolved with an explanation, suggesting a minor error rather than a systemic problem.
Consumer Sentiment: neutral
Topics: Credit reporting, Incorrect information, Account status
AI Analysis
CFPB complaint 18058692 was filed against CREDIT ACCEPTANCE CORPORATION regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A consumer in Texas reported incorrect account status information on their credit report from CREDIT ACCEPTANCE CORPORATION, which was later closed with an explanation. The complaint was received on November 30, 2025 from Texas. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports for accuracy and dispute any incorrect information promptly.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers to ensure the accuracy of consumer report information.
Regulatory Insight
This case highlights the importance of accurate account status reporting by creditors to prevent consumer harm and potential FCRA violations.
Resolution Likelihood
likely
State-Specific Consumer Protections
In Texas, consumers have rights under state and federal law to ensure the accuracy of their credit reports.
Industry Comparison
Credit reporting disputes are common, with incorrect account status being a frequent issue across the industry.
Related Issues
Frequently Asked Questions
What is CFPB complaint 18058692 about?
CFPB complaint 18058692 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Account status incorrect". This complaint was filed against CREDIT ACCEPTANCE CORPORATION on November 30, 2025.
Which company is complaint 18058692 filed against?
Complaint 18058692 was filed against CREDIT ACCEPTANCE CORPORATION. You can view all complaints against this company on their profile page at /company/credit-acceptance-corporation.
What was the company's response to complaint 18058692?
CREDIT ACCEPTANCE CORPORATION responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 18058692 filed?
Complaint 18058692 was received by the CFPB on November 30, 2025. It was sent to CREDIT ACCEPTANCE CORPORATION on November 30, 2025.
What state was complaint 18058692 filed from?
Complaint 18058692 was filed from Texas. You can view all complaints from this state at /state/TX.
Was the consumer satisfied with the resolution of complaint 18058692?
Dispute information is not available for complaint 18058692.
What product category is complaint 18058692 about?
Complaint 18058692 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 18058692 submitted?
Complaint 18058692 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 18058692?
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers to ensure the accuracy of consumer report information. This relates to a Credit reporting or other personal consumer reports complaint against CREDIT ACCEPTANCE CORPORATION involving "Incorrect information on your report".
How likely is complaint 18058692 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 18058692?
This complaint is rated as low risk. The risk is low as the issue was resolved with an explanation, suggesting a minor error rather than a systemic problem.
What regulatory actions apply to complaint 18058692?
This case highlights the importance of accurate account status reporting by creditors to prevent consumer harm and potential FCRA violations. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 18058692?
Consumers should regularly review their credit reports for accuracy and dispute any incorrect information promptly.
Are there state-specific protections for complaint 18058692?
In Texas, consumers have rights under state and federal law to ensure the accuracy of their credit reports. This complaint was filed from Texas.
How does complaint 18058692 compare to industry norms?
Credit reporting disputes are common, with incorrect account status being a frequent issue across the industry.
What steps should a consumer take if they find incorrect account status information on their credit report?
The consumer should first contact the credit reporting agency to dispute the information. If that doesn't resolve the issue, they should contact the creditor (furnisher) directly to correct the error.
How long does a credit reporting agency typically have to investigate a dispute?
Under the FCRA, credit reporting agencies generally have 30 days (or 45 days in certain circumstances) to investigate a consumer's dispute and respond.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.