Mortgage -- Closing on a mortgage -- Complaint #18058390
Complaint Overview
Complaint ID: 18058390
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
Sub-Issue: Trying to communicate with the company to fix an issue with the loan closing
State: Utah
ZIP Code: 84116
Date Received: 2025-12-15T12:00:00-05:00
Date Sent to Company: 2026-02-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Mr. Cooper ( nationstar mortgage LLC ) issued a refund check of {$650.00} after my loan was paid off due to a servicing transfer. The check expired after 180 days and was never cashed. I have been unable to reach customer service to request reissuance. I am requesting that the refund check be reissued.
Frequently Asked Questions
What is Complaint #18058390 about?
Complaint #18058390 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2025-12-15T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.