Payday loan, title loan, personal loan, or advance loan -- Problem when making payments -- Complaint #18057920
Complaint Overview
Complaint ID: 18057920
Company: First Technology Federal Credit Union
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Problem when making payments
State: Georgia
ZIP Code: 30094
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Digital Federal Credit Union has restricted my access to an active loan account that I am currently repaying. This prevents me from viewing my balance, managing payments, or accessing statements. The restriction is being applied due to an unrelated alleged past loss, which is not connected to my active loan. Blocking a borrowers ability to manage an open loan violates federal lending standards and creates risk of missed payments. I have asked DCU to restore access, and they have not done so. I am requesting that the CFPB require DCU to reinstate my online access immediately.
Frequently Asked Questions
What is Complaint #18057920 about?
Complaint #18057920 was filed against First Technology Federal Credit Union regarding Payday loan, title loan, personal loan, or advance loan specifically about Problem when making payments. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did First Technology Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against First Technology Federal Credit Union?
Yes, visit the First Technology Federal Credit Union company profile at readthecomplaint.com/company/first-technology-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.