Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #18057825
Credit Report Error Unresolved After Investigation
Complaint Overview
Complaint ID: 18057825
Company: Mccarthy, Burgess & Wolff, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Georgia
ZIP Code: XXXXX
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-11-30T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
The company's investigation did not resolve the reported error, indicating a potential failure to comply with credit reporting dispute resolution requirements.
Consumer Sentiment: negative
Topics: Credit reporting, Dispute resolution, FCRA violations
AI Analysis
CFPB complaint 18057825 was filed against McCarthy, Burgess & Wolff, Inc. regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Problem with a company's investigation into an existing problem". A consumer reported that McCarthy, Burgess & Wolff, Inc. failed to correct an error on their credit report after an investigation. The complaint was received on November 30, 2025 from Georgia. The company responded with "Closed with non-monetary relief".
What You Should Do -- Consumer Action Plan
Consumers should keep detailed records of all communications and documentation related to the disputed error and the company's investigation.
Legal Context & Consumer Protection Laws
Under the Fair Credit Reporting Act (FCRA), credit reporting agencies and furnishers must conduct reasonable investigations into disputed information.
Regulatory Insight
Failure to correct demonstrably inaccurate information after an investigation can lead to violations of FCRA dispute resolution obligations.
Resolution Likelihood
likely
State-Specific Consumer Protections
The consumer is located in Georgia, and state laws may also provide additional protections or avenues for recourse.
Industry Comparison
This issue is common in the credit reporting industry, where disputes over accuracy and investigation thoroughness frequently arise.
Related Issues
Frequently Asked Questions
What is CFPB complaint 18057825 about?
CFPB complaint 18057825 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Problem with a company's investigation into an existing problem", specifically "Their investigation did not fix an error on your report". This complaint was filed against McCarthy, Burgess & Wolff, Inc. on November 30, 2025.
Which company is complaint 18057825 filed against?
Complaint 18057825 was filed against McCarthy, Burgess & Wolff, Inc.. You can view all complaints against this company on their profile page at /company/mccarthy-burgess-wolff-inc.
What was the company's response to complaint 18057825?
McCarthy, Burgess & Wolff, Inc. responded with "Closed with non-monetary relief". The response was marked as timely by the CFPB.
When was complaint 18057825 filed?
Complaint 18057825 was received by the CFPB on November 30, 2025. It was sent to McCarthy, Burgess & Wolff, Inc. on November 30, 2025.
What state was complaint 18057825 filed from?
Complaint 18057825 was filed from Georgia. You can view all complaints from this state at /state/GA.
Was the consumer satisfied with the resolution of complaint 18057825?
Dispute information is not available for complaint 18057825.
What product category is complaint 18057825 about?
Complaint 18057825 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 18057825 submitted?
Complaint 18057825 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 18057825?
Under the Fair Credit Reporting Act (FCRA), credit reporting agencies and furnishers must conduct reasonable investigations into disputed information. This relates to a Credit reporting or other personal consumer reports complaint against McCarthy, Burgess & Wolff, Inc. involving "Problem with a company's investigation into an existing problem".
How likely is complaint 18057825 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with non-monetary relief". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 18057825?
This complaint is rated as medium risk. The company's investigation did not resolve the reported error, indicating a potential failure to comply with credit reporting dispute resolution requirements.
What regulatory actions apply to complaint 18057825?
Failure to correct demonstrably inaccurate information after an investigation can lead to violations of FCRA dispute resolution obligations. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 18057825?
Consumers should keep detailed records of all communications and documentation related to the disputed error and the company's investigation.
Are there state-specific protections for complaint 18057825?
The consumer is located in Georgia, and state laws may also provide additional protections or avenues for recourse. This complaint was filed from Georgia.
How does complaint 18057825 compare to industry norms?
This issue is common in the credit reporting industry, where disputes over accuracy and investigation thoroughness frequently arise.
What steps can a consumer take if a credit reporting agency fails to resolve an error after an investigation?
A consumer can file a complaint with the CFPB, send a formal dispute letter to the credit reporting agency and the furnisher of the information, and consider seeking legal counsel to explore further action under the FCRA.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.