Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #18054110
Complaint Overview
Complaint ID: 18054110
Company: Chime Financial INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Wisconsin
ZIP Code: 54729
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/year> in between the hours of XXXX XXXX and XXXX XXXX, my bank account was accessed by somebody in XXXX minnesota, they changed my email, my password, and my phone number, they used the pay anyone feature on the app and sent out transfers adding up to XXXX dollars. Which was of course every penny I had. I woke around XXXX XXXX thursday XX/XX/year> ( XXXX day ), noticed I had a couple bank notifications, checked my email to find as i stated before, they had changed all of my login criteria. I then went to the website to to obtain the customer service phone number. I called customer service. Re Attained control over my account again by resetting my email and password through customer service. Filed a unauthorized transfer notice with claims, which continues to be denied, even though I continue finding proof. And that is where im at. These people that my money was sent to... are in 3 different states, all with what i assume are fake names, but active chime accounts..
Frequently Asked Questions
What is Complaint #18054110 about?
Complaint #18054110 was filed against Chime Financial INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.