Checking or savings account -- Managing an account -- Complaint #18053974
Complaint Overview
Complaint ID: 18053974
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem accessing account
State: California
ZIP Code: 95691
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called chime for the first time in 5 years of having them with a few questions and concerns. 1. Was why my deposited money wasnt fully there which we were able to conclude and I understood 2. Was the fact that I was trying to understand why I was receiving notices I spoke to a chime rep when I have never until today XXXX XXXX I told the first worker XXXX I was getting frustrated because we legit were going in circles so he laughed in my face and transferred me to disputes. I then asked XXXX or XXXX to identify me in another way thats not my social because this is where I had questions, I told them I didnt feel comfortable giving them FOR A THIRD TIME my social since that was the reason I was calling for they also hung up on me Then I spoke to their supervisor who was also of no help and hung up on me. As I am typing this at XXXX XX/XX/year> I received a text message of a survey from chime after this whole altercation. So now I want legal action taken against them.
Frequently Asked Questions
What is Complaint #18053974 about?
Complaint #18053974 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.