Vehicle loan or lease -- Repossession -- Complaint #18052843
Complaint Overview
Complaint ID: 18052843
Company: Vw Credit
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Repossession
Sub-Issue: Company explaining amount owed
State: Florida
ZIP Code: 33446
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I am writing regarding the recent repossession of my XXXX XXXX. I had called in previously and explained that I was prepared to make the {$2500.00} payment to bring the account current. Unfortunately, I was dealing with personal matters, which caused the delay, but I now have the full funds available to cure the past-due amount. Although I acknowledge the missed payment was my responsibility, I noticed that there records list XX/XX/XXXX as the payment due date. I had made arrangements to move my payment date to the end of the month due to all my XXXX XXXX clear at the end of month with is industry standard in my field. I have made consistent payments on this vehicle for four years, and now, right at the end of my lease, it feels like there was no consideration for customer history or graceeven after I called to make the account current. I was informed that because the lease has ended, the only option now is for me to pay {$28000.00}, and that my vehicle had already been repossessed without a warning or opportunity to resolve the delinquency. Yesterday, XX/XX/XXXX, would have been the full 2 months, but the car was repossessed before reaching that mark. While I understand I fell behind due to a personal matter non income related, I reached out proactively to pay the full past-due amount since I was all over the place due to a family matter and did not realize I had not made the payment being under XXXX with personal matter. Instead, I was told no payment arrangements can be made because the vehicle has been repossessed, and that their are only willing to accept the full payoff since lease has ended. After four years of on-time payments, reaching the end of the lease, and demonstrating a reliable payment history, I am asking for reconsideration. This decision heavily impacts my credit, and reporting a repossession is a choicenot an obligation. Given my history, I am asking whether there is any room for compromise or a more reasonable resolution that reflects my four years as a consistent customer.
Frequently Asked Questions
What is Complaint #18052843 about?
Complaint #18052843 was filed against Vw Credit regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Vw Credit respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Vw Credit?
Yes, visit the Vw Credit company profile at readthecomplaint.com/company/vw-credit to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.