Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #18049951
Complaint Overview
Complaint ID: 18049951
Company: Approve Holdings, INC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem with paying off the loan
State: Texas
ZIP Code: 77057
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Issue : Misleading loan terms/ False advertising Company : XXXX XXXX ( and/or XXXX ) Problem Category : Incorrect payment schedule / False promise / Misrepresentation Complaint text : I refinanced my vehicle on XX/XX/year>. I was clearly promised : First : XXXX months with no payments Later : XXXX days with no payments Their website also advertises up to XXXX days with no payments However, the company scheduled a payment for XX/XX/XXXX, which is only XXXX days after funding. This is clear misrepresentation, false advertising, and a breach of verbal agreement. I have screenshots, chat messages, and timestamps proving all promises made to me. This misinformation caused financial disruption, stress, and time loss. I am requesting : 1. Correction of my no-payment period ( minimum XXXX days, preferably XXXX days ) 2. A {$2500.00} compensation for the damages and inconvenience 3. Assurance that this misleading practice will be corrected I am attaching screenshots as evidence.
Frequently Asked Questions
What is Complaint #18049951 about?
Complaint #18049951 was filed against Approve Holdings, INC regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Approve Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Approve Holdings, INC?
Yes, visit the Approve Holdings, INC company profile at readthecomplaint.com/company/approve-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.