Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #18046538
Complaint Overview
Complaint ID: 18046538
Company: Dailypay, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Connecticut
ZIP Code: 061XX
Date Received: 2025-11-05T12:00:00-05:00
Date Sent to Company: 2025-12-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This past week I have had issues with accessing my earnings through DailyPay because I have transferred to another store ( no leave of absence or rehire ) every time I call I verified the company I work for XXXX brands and my identity and they constantly activate and deactivate my account. I was on call with supervisors and specialists last week about this and numerous times I have emails stating my account has been activated only to be deactivated again and again. Yesterday a supervisor told me he will activate my account and will make sure it wont happen again and will watch my account to ensure it. Only for it to happen again. This has caused great inconvenience because I use my earnings to get home from work and I request that something should be done about this.
Frequently Asked Questions
What is Complaint #18046538 about?
Complaint #18046538 was filed against Dailypay, INC regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2025-11-05T12:00:00-05:00.
How did Dailypay, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Dailypay, INC?
Yes, visit the Dailypay, INC company profile at readthecomplaint.com/company/dailypay-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.