Mortgage -- Trouble during payment process -- Complaint #18045378
Complaint Overview
Complaint ID: 18045378
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Florida
ZIP Code: 33169
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
REQUESTING OMBUDSMAN AND ESCROW DEPARTMENT TO AUDIT MY ACCOUNTS DUE TO UNETHICAL SELF-SERVICE. I PAY ON TIME, NEVER LATE MY MORTGAGE DUES, WHICH INCLUDES AND COVERS MY PROPERTY TAXES. STILL, RUSHMORE LOAN MANAGEMENT LOAN XXXX & RUSHMORE SERVICING LOAN XXXX OWES ME A TOTAL OF {$7600.00} OR MORE... XX/XX/XXXX - XX/XX/XXXX {$1400.00} SENT BACK TO ESCROW SENT BACK TO ESCROW XX/XX/XXXX {$2700.00} XX/XX/XXXX - XX/XX/XXXX {$1700.00} XX/XX/XXXX - XX/XX/XXXX {$1700.00} GRAND TOTAL {$7600.00} minus {$1300.00} I RECEIVED, CHECK # XXXX, DATE XX/XX/XXXX. REMAINING BALANCE OWED TO ME {$6200.00} RUSHMORE SERVICING ABOUT XXXX YEARS, REFUSING TO MAIL MY FULL ESCROW OVERAGES, INTENTIONALLY PUTTING ME IN HARM 'S WAY.
Frequently Asked Questions
What is Complaint #18045378 about?
Complaint #18045378 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.