Debt or credit management -- Didn't provide services promised -- Complaint #18041305
Complaint Overview
Complaint ID: 18041305
Company: Consumer Legal Group, P.C.
Product: Debt or credit management
Sub-Product: Debt settlement
Issue: Didn't provide services promised
State: Washington
ZIP Code: 98166
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX XXXX XXXX, I spoke with a sales rep from Consumer Legal Group ( CLG ) who assured me they we skilled in helping with debt resolution. I was drowning in debt and falling behind. I thought they could help me and several promises, that can be traced to a recoded phone call, were made. They even claimed they could get the debt reduced down to a minimal amount or in some cases, have it reduced to almost nothing. I trusted them and started paying my {$330.00} or so per month. They advised me to stop having any contact with the creditors and they would send out Cease & Desist letters which they did but that is ALL they did. After the letters were sent to the creditors, I didn't hear anything from them for months. I had to follow up and I was basically told my case was forgotten ( check the recorded lines ) and then they assigned me to a rep who was brand new and didn't know what he was doing. Nice guy but extremely inexperienced paralegal. I was told I would have attorney 's working on my case but that was not so. I felt I was being scammed and this was a total and complete fraud. I was then hit by lawsuits from the creditors which I could not believe as I entrusted CLG to represent me which they had not. On XX/XX/XXXX, I spoke with XXXX from CLG who admitted to me that in XX/XX/XXXX, XXXX was using an affiliate company to sell their services. I was also informed that they are no longer working with said company any longer. I told XXXX that I wanted a complete and total refund as I was scammed and promised services were not honored. She said she would escalate the matter but I have not heard anything from them. On XX/XX/XXXX, I called CLG again and spoke with XXXX. XXXX placed me on hold and supposedly spoke with management who stated they were still reviewing my case. I gave CLG until XX/XX/XXXX to provide a full and complete refund or I was going to file a class action lawsuit against them as there are SEVERAL upset past customers who have had the same experience. They should no longer be in business. They take advantage of people who are struggling, make false promises and just take your money. Disgusting.
Frequently Asked Questions
What is Complaint #18041305 about?
Complaint #18041305 was filed against Consumer Legal Group, P.C. regarding Debt or credit management specifically about Didn't provide services promised. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Consumer Legal Group, P.C. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt or credit management) and describe your issue in detail.
Can I see other complaints against Consumer Legal Group, P.C.?
Yes, visit the Consumer Legal Group, P.C. company profile at readthecomplaint.com/company/consumer-legal-group-p-c to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.