Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #18040361
Complaint Overview
Complaint ID: 18040361
Company: Amerisave Mortgage Corporation
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Loan estimate or other related disclosures
State: Virginia
ZIP Code: 229XX
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
My name is XXXX XXXX XXXX, I am writing to formally lodge a complaint against Loan Originator : XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX of AmeriSave Mortgage Corporation. The complaint is specifically regarding the unprofessional and deceptive conduct of XXXX XXXX XXXX. As a XXXX XXXX and a veteran of the military, I expected transparency and honesty when dealing with a financial institution, especially one as reputable as AmeriSave Mortgage Corporation. My Lender Loan No./Universal XXXX XXXX XXXX XXXXXXXX. My address is XXXX XXXX XXXX XXXX XXXX VA XXXX. My phone number is XXXX. XXXX XXXX failed to adhere to the standards set forth by the Home Mortgage Disclosure Act by providing misleading information regarding the terms of my loan. He misrepresented the interest rate, claiming it was 4 percent when, in fact, it was 8.77 percent as indicated in the loan documents. Additionally, he inaccurately stated the monthly payment amount as {$230.00}, whereas the actual amount was {$260.00} per month. Furthermore, XXXX XXXX neglected to disclose my status as a veteran, which could have potentially impacted the terms of my loan. His lack of transparency and professionalism is deeply concerning, especially considering the impact this has had on my financial well-being and peace of mind. When I raised these discrepancies with XXXX XXXX the morning after receiving the loan documents, he displayed unprofessional behavior, becoming defensive and dismissive of my concerns. Despite his abrupt dismissal of the situation he agreed to return the {$500.00} fee by saying " Gotcha '' and hanging up on me only added to my stress and anxiety. I have not received the refund back to my debit card. I urge you to investigate this matter thoroughly and take appropriate action against XXXX XXXX for his unethical conduct. It is imperative that financial institutions uphold the highest standards of integrity and transparency when dealing with vulnerable individuals such as myself. I appreciate your prompt attention to this matter and look forward to a resolution that addresses my concerns and prevents similar incidents from occurring in the future.
Frequently Asked Questions
What is Complaint #18040361 about?
Complaint #18040361 was filed against Amerisave Mortgage Corporation regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Amerisave Mortgage Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Amerisave Mortgage Corporation?
Yes, visit the Amerisave Mortgage Corporation company profile at readthecomplaint.com/company/amerisave-mortgage-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.